Customer care

Returns & Refund Policy

We hope you love your new artwork. If something isn’t right, please contact us and we’ll be happy to help.

30-day Returns

You may return an eligible item for a refund provided it is received by us within 30 calendar days of delivery.

To be eligible under our returns policy, the item must be unused, undamaged and in its original condition and packaging. You will also need your order number or proof of purchase.

To request a return, email support@artvint.com before sending anything back. If your return is accepted, we will provide the full return address and instructions. All returns must be sent to our returns location in Reading, United Kingdom.

Items returned without contacting us first may not be accepted.

Return Shipping

You are responsible for arranging and paying the cost of return shipping unless the item is faulty, damaged, incorrectly supplied or not as described.

As artwork can be fragile, please package your return carefully. We strongly recommend using a tracked and appropriately insured delivery service and keeping your proof of postage until your refund has been completed.

Original delivery charges will be refunded where required by applicable consumer law.

Custom & Personalised Artwork

Custom, bespoke and personalised artwork cannot be returned or refunded simply because you have changed your mind. These pieces are created specifically for you and cannot reasonably be resold.

This exception does not apply where the artwork is faulty, damaged, incorrectly supplied or not as described. Please contact us at support@artvint.com if there is a problem with a custom order.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your artwork is damaged, faulty or incorrect, email support@artvint.com as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the artwork

  • Photographs of the packaging, where relevant

We will assess the issue and explain the available remedy. Where an item is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return costs where required.

Exchanges

We do not currently offer direct exchanges. The quickest way to order a different item is to return the eligible item for a refund and place a new order separately.

Refunds

We will let you know once your return has been received and inspected.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and display the refund.

Where applicable, we may make a reasonable deduction if an item has been handled beyond what is necessary to inspect it and its value has been reduced.

If more than 15 business days have passed since we approved your refund, please email support@artvint.com.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights.

Customers in the United Kingdom and European Union may have a legal right to cancel eligible online purchases during a 14-day cooling-off period. Certain goods, including genuinely bespoke or clearly personalised products, may be excluded from that right.

For questions about a return or refund, contact support@artvint.com.