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How long will it take to ship my order?
We aim to process and ship all orders within 1-4 business days from the time they are placed.
Once your order is shipped, you’ll receive a shipping confirmation email with tracking details so you can monitor its progress.
Please note that delivery times may vary depending on your location, the shipping method selected, and any potential delays with the courier.
If you need more information or assistance regarding your order, don’t hesitate to reach out to our customer support team at our Contact us page. We're here to help!
How can I track my order?
To get the most up-to-date information on your order's status, please use the tracking number provided in your shipping confirmation email and enter it on the courier’s website.
If you have any trouble tracking your order or need further assistance, feel free to contact us, and we’ll be happy to help!
Things you need to know...
- You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
- All delivery timeframes start from the day after you place the order unless specified.
- In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.
Can I edit my order after placing it?
Due to our fast processing times, we’re unable to make changes to an order once it has been placed. This includes:
- Adding or removing items
- Changing an item, size, or color
- Updating the delivery address
- Modifying the shipping method or courier
- Applying a discount code or adjusting product prices
If you’ve noticed a mistake in your order, you may cancel it within 4 hours of placing it. After this timeframe, the order will be processed and cannot be changed.
I received the wrong item or a damaged order.
We sincerely apologize for any mix-up or damage to your order. Please contact us as soon as possible with the following details, and we’ll work quickly to resolve the issue:
- Your order number
- The name of the item you were expecting but did not receive
- A clear photo and the name of the incorrect or damaged item you received
All claims for incorrect or damaged orders must be submitted within 14 days of the delivery date. Reach out to us, and we’ll make it right!
Can I cancel my order?
You can cancel your order within 4 hours of placing it. After this period, we are unable to process cancellations, as your order will already be in production and packaging.
If you no longer wish to keep your order, you may return it within 30 days for a full refund.
For more details, please visit our Return Policy or contact our support team by visiting the Contact us page.
Couldn't find your answer?
We're here to help! If you couldn't find the answer you're looking for, please feel free to reach out to us by visiting our "Contact Us" page. Our team is eager to assist you!